EXTREMELY BAD TECHNICAL SUPPORT

Good day Hello Peter below is my story with regard to Mweb & Vumatel poor service.

Yesterday I tried phoning the mweb technical department and waited on the phone for a very long time, I wasted R30 airtime phoning them yesterday. Eventually, I got through and was given a technical reference number and was told that someone from vumatel will come and fix my problem.

I phoned vumatel this morning and was told by a gentleman called Tebiso that my fault ticket number: 440 734 was closed. I told Tebiso that how can they close my fault ticket number when no one came to resolve my internet problem with my router. His reply was that someone came to my house to fix the problem. My reply to him was that no one came to my house and that the problem is not fixed that they must come and fix the problem. Tebiso from Vumatel said that I must phone mweb again to log a fault.

Today 19 March, I phoned mweb again this morning and waited for 16 minutes on the phone for the technical team and was told that I'm Caller number 2 in the queue. The phone call got cut I phoned again only to have been told by the voice operator that I'm Caller number 29 in the queue which I think is completely ridiculous.

I'm extremely extremely upset and if no one's going to resolve my problem then I'm gonna have to consider changing service providers.

I need my problem fixed because my Daughter does online learning.