Extremely bad service

My internet went down 3 days ago, and when I called into the MWEB call centre they told me its because Telkom did something wrong and are busy fixing it. 3 days later I still dont have net, I called them twice again today to find out whats going on and they kept letting me do the same stuff over and over again even after I told them it wont work because I have been doing it all day. After about two hours on the phone they said someone would call me at 2 PM today to sort out my problem for me, and BIG SUPRISE, 2PM came and went and no one called, and my Internet is still not working. I paid them over a R1000 yesterday for my monthly bill thinking it would sort it out and that they maybe just suspended me early, but it didnt work. There is no way for me to pull back the debit order but if I could I would, such bad service, and then they expect you to pay them for something they arent providing? Really pathetic...