Extremely Bad Service

<p>I bought the LTE-A modem and one months data subcription once off, after I had been instructed by the sales guys, because I'm using a passport number.</p> <p> </p> <p>I then for delivery of my router, the sales guy only sent me an email me after a week and half to tell me that they can not continue the order because i'm using a passport so I can not RICA my sim card (not sure why because I have sim cards on my name and bank accounts).</p> <p> </p> <p>I called the sales guy to ask why he only told me after waiting such a long time, he never gave a reason, I then called again asking to speak to the sales manager, they put me on hold for 20mins, she eventualy picked up the phone, I told her my story and she said she would call back after checking with the guys at the back, she never called back or sent email, they also did not respond to my emails that I sent asking for refund.</p> <p> </p> <p>Below is the email from the sales guy, (I can release the guys name on request).</p> <p>"</p> <p>Trust you are well.</p> <p>We are unable to assist you with the LTEA deal due to RICA not being allow with Mweb on a passport number.</p> <p>We have tried speaking to them about it but it is not possible through Mweb. I also further more understand you have a credit on our side on your account.</p> <p> </p> <p>For a refund on this please contact our client services on ********** 000 and select option 3 so that a refund can be processed back into your account.</p> <p> </p> <p>Once again we do apologize for any inconvenience caused</p> <p>"</p>