Extremely bad service

Good day<br> <br> I tried cancelling my contract with Mweb(Month to month) for about 3 weeks now because my budget just cant support it anymore, they told me after various emails that it would be sorted and it would stop before the next bill run day, and this morning, after coming back I saw my internet was back on and that they deducted the amount again after asking them 3 times to stop it!!! I expect a full refund from them today and the cancellation to run, I also asked them about 20 times to change my number to *** but that also didn't happen. I have no idea what thy are doing in the offices there, but its obviously not work otherwise all of this would have been sorted ages ago. I am extremely unhappy with this pathetic service and trust that I will be refunded for the money deducted and reimbursed for all the grief they have been giving me.<br> <br> From a very unhappy client.