CD
Candice D

1 reviews | Active since Mar 2015

31 Mar 2015, 22:02

Extremely Bad Service

I app**** for a Mweb account and then requested for an immediate cancellation.<br> I have sent numerous emails to the billing department and this has been escalated twice according to Mweb consultant's but still no joy, Today a debit order went off my bank account for a service I never ever received from Mweb. The 2 consultants who assisted me was Gafsa Kapery and Nawaal Collins. According to them this was dealt with. CLEARLY NOT!!!<br> <br> I would like the debit order reversed immediately and for this account to be cancelled. Also, I would like an email with an apology for poor service received and confirmation that this account has been finally cancelled.<br> <br> I seriously doubt that I will ever make use of Mweb's services in the future.

0
Replies (1)
Mweb
Mweb's reply01 Apr 2015, 15:03
Official
Hello CandiceDias,

Thank you for raising your concerns.

As per your telecon with our Customer Care representative this afternoon, we trust that this matter is now resolved.

Assuring you of our best intention at all times.

Kind regards
MWEB Client Service

Best regards,