Extremely Bad Service

<p>I’m paying for a 10Mb line; I’ve reported a fault on 11/4/2016 that my IDSL line is not working. MWeb promised the world on what and how they will resolve this issue and keep me posted on the progress till the fault is sorted. This is now almost TWO months later and NO attempt was made by MWeb to contact me to tell me what’s going on, or to keep me updated with what/why I don’t have a functional IDSL line at my house. But wait – they still deduct my monthly premium without blinking an eye lid. WAKE UP MWEB, I STILL DON’T HAVE AN IDSL LINE THAT WORKS!!! When are you going to do something about this? And contact me to update me on what’s going on?</p> <p> </p>