Extreme poor service delivery

I really wish I can give a negative stars. We called on the 26th of November to have our Fibre moved from Pretoria to Langebaan. We received an email on the 1st of December stating your Fibre is active and can be used we moved in the 4th on connected no internet we then started to call each call had to hold on for an hour plus, on the 11th of December we called again spoke to a technician that assisted and after 2 hours he stated the Fibre has not been moved, we were transferred after an hour of waiting still no answer. Mweb has debited our account yet no service we work from home now we can't work. This is ridiculous I need a supervisor to call and sort this out before end of business today. We will be laying a complaint and the complaint commission if not sorted out today. You have poor service delivery.