EXTREEMLY BAD SERVICE

Your contract stated and, as per conversations with 4 different agents, stipulated that this contract is month-to-month, which means I can cancel anytime. I cannot stay longer with Mweb due to the bad service. Nobody answers, nobody assists, there is no service, you suspended my service when I was fully paid, after I called in on 13 March 2025, and was promised it wouldn't happen. We have lost a lot of income and time wasted on the phone the next week for 3 days!!! after that I was willing to give you another change and I phone in on the 28, the accounts department said they will let a agent from sales phone me back, I have wated 3 weeks and nobody was intrested in keeping me with Mweb or phone me back, I can give you times and dates of all the people I spoke to in the last 3 months. I am so tired of just trying to get good service or your attention to assist. So, at the end, you just don't leave me with a choice, we are losing clients because the connection is so bad, keep on buffering, and NO support from any person on your side. Now, at the end of the line, after all this, you made contact to tell me I cannot cancel? YES, WE CAN BECAUSE OF THE HISTORY WITH MWEB, YES, WE CAN BECAUSE THE CONTRACT SAID MONTH TO MONTH. SO DON'T COME NOW AND TELL ME YOU WILL ASSIST, YOU WILL CORRECT EVERYTHING, YOU CANNOT BRING LOST CLIENTS BACK, AND YOU HAVE HAD ENOUGH TIME TO CORRECT THIS. AFTER ALL, I GAVE YOUR STAFF 3 WEEKS TO CALL ME BACK AFTER I WAS PROMISED THAT.