Extended hold times

Mweb technical call Centre just needs to close down I call them exactly at 07:30 as they open but was already called number 7 then It took plus 45 minutes of holding and after I got connected the call never lasted 5min and I think they hung up on me, then I called again then I was number 21,

I mean really if a phone cuts why can't the agent I was in line with give me a courtesy call to finish the technical error diagnosis,, really u can't have such extended hold times, get more staff or shut down

Secondly your online chats too never works I was waiting for an agent for plus 30 min I put the phone on the table the screen goes to sleep mode, I wake it up withing 3minutes and suddenly it logged me out really

It just irritates that you don't have good turn around time

I call using my cell phone Just these two days of me trying to get help fro Mweb it cost me plus 120 minutes