nM
nndwammbi M

1 reviews | Active since Nov 2011

13 Apr 2015, 13:08

Extended Contract period

I had a 12 months contract with Mweb and this was supposed to run from Dec 2013 to Jan 2015. I recently tried to cancel this contract online but for some reasons this contract is ending in June 2015, very strange. So before i cancel i contacted Mweb to find out if there will be early cancellation fee as their system is saying that the contract ends in June. It has been about 2 weeks since i asked this but i am not given an answer instead different explanations f things i never asked, also was advised that i need to give in a months notice for cancellation but if my contract expired, why is there a need for notice in a period out side contractual period? I need to know if there will be any early cancellation fee and note that i do not see any notice necessary if you not explaining the need for notice.<br> <br>

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Replies (1)
Mweb
Mweb's reply13 Apr 2015, 14:56
Official
Hello nndwammbi,

Thank you for taking the time to bring this matter to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.

We would like to apologise sincerely for your frustration.

Kind regards
MWEB Client Services

Best regards,