exploitation of our consumer rights

Please do your homework when it comes to mweb. In December they provided me with LTE uncapped service. It was never active. 4 January I was told it is active, on the 11 January I eventually got to speak to someone who confirmed it was NEVER active. Yet I got billed and I even got billed for February. I advised them I want it cancelled. They then told me that I must pay R2000 for the router, which WAS NEVER USED. They then told me they would not accept a return as it was now second hand. I made an arrangement to pay them from end of February. I spoke to them telephonically on 14 February and they accepted that I would pay R500 a month for the router. I honoured the first payment and now am being harassed by a debt collector. I keep phoning them and they keep on billing me for internet usage and now tell me I never honoured an agreement. I agreed to pay the router off even though it was never used ever and I cannot use it. I wonder how many people they do this to. They are threatening me with ITC listing and dont even respond yet are still trying to put debit orders for internet usage and the router on my account. They do not follow the consumer law and are sharks. I will be reporting them for this, it is too much.