BJ
Brandon J

1 reviews | Active since Feb 2019

02 Feb 2019, 12:52

Expensive fibre package that has speeds equal to 3G

"Upgraded" to fibre. First it was "installed incorrectly" by the technicians, so we had a LOS beeping for over two weeks before a "technician can be sent out". Zero WiFi for two weeks, had to use mobile data the entire time, paid the full month value for the fibre that we didn't even have access to. After that, we get it fixed, but the speed is at 0.9mbps on average every day. Less than 10% of the so called "10mbps" line. Such *******, wish we could cancel and move back to ADSL but unfortunately we're on a "special fibre package" that has cancellation fee. I wonder if the "special" isn't "you can tell people you have fibre, but you get 3G speeds!". Worst decision.

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