RL
Richard L
1 reviews | Active since Dec 2011
03 Apr 2015, 08:34
Expect client to jump through hoops to cancel
I signed up for a self build website sometime ago. I have tried repeatedly to try to cancel my debit order. All mweb keeps insisting on is a letter head from the company in the name of the website. Well firstly there is no company , it never took off , hence why I am trying to cancel the debit order. Secondly you are more then happy to debit my personal bank account ( ie NOT a business account ) so hence I am the CLIENT , so accept the request from me. <br>
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
03 Apr 2015, 13:35Hello richard1976,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
We have tried to contact you but was not able to reach you, our consultant has since left a voice message for you.
Your query has been forwarded to the relevant person to address and to contact you during next week.
We will remain in touch with you until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
We have tried to contact you but was not able to reach you, our consultant has since left a voice message for you.
Your query has been forwarded to the relevant person to address and to contact you during next week.
We will remain in touch with you until this matter is resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Apr 2015, 13:35
Official
Hello richard1976,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
We have tried to contact you but was not able to reach you, our consultant has since left a voice message for you.
Your query has been forwarded to the relevant person to address and to contact you during next week.
We will remain in touch with you until this matter is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
We have tried to contact you but was not able to reach you, our consultant has since left a voice message for you.
Your query has been forwarded to the relevant person to address and to contact you during next week.
We will remain in touch with you until this matter is resolved.
Kind regards
MWEB Client Services