Exorbitant Price increase and VERY poor customer Service.

Is data SO expensive???? THREE increase in pricing the past 12 months??

When i called BILLING Dept - SORRY !!!!! that is the price for the service we are giving you. Now please understand - I am a pensioner and are living and depending on my little pension and SASSA Grant...... Now what must i cut on to pay MWEB? groceries? fruit? vegetables? or must i now use my bicycle to go to the shop - i mean it is not as if MWEB gives a ......... . It is pay up or ...... off.

But now if i do change ISP - all my contacts businesses and old friends have my MWEB e-mail address - and just to keep my Mail address is R60pm irrespective of how long you have supported MWEB to enable them to show a profit.... So sorry!!!!! at MWEB the ISP comes first - NOT THE CUSTOMER in this difficult economic times.

Is MWEB really Affordable NO - not even after holding the line for more than an HOUR to be helped or assisted - but you are the customer and MWEB is THE ISP.

Another more affordable package were offered on Social media - BUT when i enquire about it - SORRY sir it is not available in your area ....... This is my experience i have with MWEB - good service at an affordable price ha ha ha ha ha - Do you ever think i can recommend them - i do not think so!