CE
Carl E
1 reviews | Active since Mar 2017
20 Mar 2017, 20:08
Exhausted
<p>I've called Mweb 6 times in the past 2 days. </p> <p>I have an uncapped 6 meg plan with them and my speed keeps dropping. </p> <p>Currently my speed is 0,03 mbps</p> <p>Every time I call the service desk the consultants reset the port or reset the account or reset something or other. </p> <p>It will work for like 10 minutes and then the speeds will drop again. </p> <p>Everytime I call it costs me +-R15 airtime and they refuse to call me back. </p> <p>Im just really tired of this. </p> <p>I think it's time to start considering other options. </p>
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Mweb's replyOfficial
22 Mar 2017, 11:52Good day Carl
Thank you for bringing this to our attention.
As per your discussion with customer service representative this matter has now been addressed and escalated to the relevant, we will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply22 Mar 2017, 11:52
Official
Good day Carl
Thank you for bringing this to our attention.
As per your discussion with customer service representative this matter has now been addressed and escalated to the relevant, we will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,