Excessive billing for technical assistance

On 9 Nov 2021 I logged a technical query on my MWEB profile and asked for assistance with a damaged cable (wear and tear after 3 years). The next day a technician phoned me and asked if he can come by to fix the problem. I was so impressed with the quick response from their side. It took the technician 2 minutes to open his suitcase, take out the cable and plug it in and he left.

My normal debitorder from my MWEB account went off in Dec (no extra charge), Jan (no extra charge) and then in Feb (1 Feb) they've added R1725 to my account for the technical issue that was resolved.

Nowhere was I informed that this excessive charge is going to be added to my account. If I knew that it was going to be this expensive, there is no way that I would've proceeded with this but rather cancel the contract and app**** for a new one.

I phoned MWEB in the 1st of Feb (as soon as I realised that there was this excessive amount debited from my account). The billing department couldn't provide me with details and put my through to the technical department whom also could not be of any assistance.

The lady told me that she would report this to their investigation team and that they would get back to me, I am still waiting for feedback. And also no reference number was provided.