1 reviews | Active since Dec 2017
Exceptionally disappointing service ( or rather, lack thereof)...???
The fibre line was installed over 6 weeks ago by Vumatel and after numerous escalations we received multiple promises of call backs and resolution to our issue but we are yet to receive a call or our router or have the line activated... being a previous advocate for MWEB this is extremely disappointing... as much as I understand that there may be some backlogs, 6 weeks without any feedback is just ridiculous and completely unacceptable. MWEB has forgotten what client service means and to be honest, has proven to me that their clients are no longer important to them. We are in the process of looking for a different provider and will make sure that all our family, friends and business partners know of the pathetic service MWEB offers...?
Good day Graham4
Thank you for taking the time to raise this matter.
The team dealing with your query has tried to contact you earlier on the number we have listed but was not able to reach you.
Could you please provided us with an alternate contact number or advise what is the best time to call you between 08:00 and 17:00 so that we may notify the team.
In the meantime they will continue to try and contact you with feedback.
Kind regards
MWEB Client Services
Good day Graham4
Thank you for taking the time to raise this matter.
The team dealing with your query has tried to contact you earlier on the number we have listed but was not able to reach you.
Could you please provided us with an alternate contact number or advise what is the best time to call you between 08:00 and 17:00 so that we may notify the team.
In the meantime they will continue to try and contact you with feedback.
Kind regards
MWEB Client Services