Excellent service received from Abdul Ragiem Otto

<p>I called Mweb to close my account, the contract ended a few years ago and I was no longer using their services. I spoke to a lady who seemed uninterested to the reason for my call but instead told me to hold on for cancellation after three attempts, she suggested that I give my details for them to call me back. I was so ferrous that I was willing to hold until the next day as the previous consultant did same but a year later I was still paying for the contract. I waited for cancellation to pick my call, at that point I was so mad, and then a polite voice came on the phone and greeted me by name. He asked how he can assist very nicely, I’m sure he’s used to clients like me who are so mad to point of braking the phone. I explained my problem to him, he immediately apologised for such inconvenience. He convinced me not to cancel my contract but instead take a different network provider with bigger data bundle at fraction of the amount I was paying. Well done Abdul Rahim Otto, we need more people like you at customer service. I wonder why you’re not at sales instead.</p> <p> </p>