Excellent service from Eagen when fibre went down

Hi Kevin,  Thank you for sharing this,  it really means a lot to hear how Eagen supported you during a fibre outage. What stands out here is how quickly he got to the root of the problem and didn’t leave you guessing. Identifying the vandalism early, keeping you updated on the repair progress, and linking your number for restoration alerts all helped turn a stressful outage into a managed situation where you were kept in the loop. During incidents like this, updates can often feel slow from the outside because repair work depends on the field teams restoring damaged infrastructure. That’s why proactive communication like this makes such a difference — it keeps you informed without you having to chase information. If you’d like, you can also keep an eye on updates through the Mweb App, where outage notifications and service updates are surfaced as soon as they’re logged. It’s often the fastest way to stay informed while repairs are underway. We’ve noted your experience with Eagen and the way he handled your case , it reflects exactly the kind of ownership we aim for during network incidents. If anything changes or you need further help, we’re here to assist. Kind regards,
 The Mweb Team