Excellent service from Abdul Otto (Retentions Dept) and Dean (Technician)

I want to say a BIG THANK YOU to Abdul Otto (in the Retentions Department) and Dean (Technical Advisor / Technician) who were able to resolve a problem that has been existing since mid-April.

I was really ready to just call it quits with MWeb, as I have been complaining numerous times about our Wi-Fi and internet (and VOiP phone) not working ever since mid-April, after a network outage in the Belhar area.

After numerous calls, emails, and complaints to MWeb, I had about enough running around, and when I called to cancel my service, I was out through to Abdul Otto. He DEFINITELY has the correct customer service experience, because despite me ranting & raving about the shocking service received up until then, Abdul remained very calm, collected and was able to really calm me down. He made promises...and kept them! That was amazing!

Abdul told me that Dean (the Technician) would call me or my partner, and that's exactly what happened. I had the fortunate opportunity to speak to Dean, and what a knowledgeable, kind-hearted, patient person! He was super helpful in getting both the line and the VOiP phone sorted.

Thanks to these two gentlemen, my service has been restored. I guess, I will be staying with MWeb, after this experience.

To Abdul and Dean: Thanks again for your patience, kindness, tolerance (at my ranting) and the knowledge shown during the interactions. I am beyond grateful to you both!