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Mncedisi mncedisi.sontjane
1 reviews | Active since Sept 2026
03 Sept 2026, 16:33
Excellent service, but need to improve on their call center help, waiting time is unacceptable
Excellent service, but need to improve on their call center help, waiting time is unacceptable. Already holding the line for more than 20min,imagine how much airtime is that worth
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Mweb's replyOfficial
03 Sept 2026, 16:40Hi Mncedisi,
We’re pleased to hear that you’ve had a positive experience with our service overall, but we also recognise that waiting more than 20 minutes to reach our call centre can be frustrating, particularly when you’re using your own airtime to stay on the line. Your feedback around the waiting time is important, and we’ll ensure it is highlighted as an area where the support experience can be improved. We appreciate you bringing this to our attention and look forward to your future interactions with us being quicker and more convenient.
A smoother way to stay connected to your service, right from your phone with the Mweb app Getting Started with the Mweb App (v2.1.15)
We’re pleased to hear that you’ve had a positive experience with our service overall, but we also recognise that waiting more than 20 minutes to reach our call centre can be frustrating, particularly when you’re using your own airtime to stay on the line. Your feedback around the waiting time is important, and we’ll ensure it is highlighted as an area where the support experience can be improved. We appreciate you bringing this to our attention and look forward to your future interactions with us being quicker and more convenient.
A smoother way to stay connected to your service, right from your phone with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply03 Sept 2026, 16:40
Official
Hi Mncedisi,
We’re pleased to hear that you’ve had a positive experience with our service overall, but we also recognise that waiting more than 20 minutes to reach our call centre can be frustrating, particularly when you’re using your own airtime to stay on the line. Your feedback around the waiting time is important, and we’ll ensure it is highlighted as an area where the support experience can be improved. We appreciate you bringing this to our attention and look forward to your future interactions with us being quicker and more convenient.
A smoother way to stay connected to your service, right from your phone with the Mweb app Getting Started with the Mweb App (v2.1.15)
We’re pleased to hear that you’ve had a positive experience with our service overall, but we also recognise that waiting more than 20 minutes to reach our call centre can be frustrating, particularly when you’re using your own airtime to stay on the line. Your feedback around the waiting time is important, and we’ll ensure it is highlighted as an area where the support experience can be improved. We appreciate you bringing this to our attention and look forward to your future interactions with us being quicker and more convenient.
A smoother way to stay connected to your service, right from your phone with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
The Mweb Team