HM
Hermann M

1 reviews | Active since Feb 2016

04 Mar 2016, 13:05

Excellent service

Dear All<br> <br> I logged a complaint via Hellopeter to Mweb. I was immediately phoned and my complaint was dealt with via the Sales Department. It was then referred to their Technical team and Divan was very helpful and we went through everything until the problem was discovered. He also checked in regularly to see whether the problem had been dealt with. I now have working ADSL. Divan, thank you for not telling me to check whether my router was switched on and actually helping me to find the problem! <br> <br>

0
Replies (1)
Mweb
Mweb's reply04 Mar 2016, 14:08
Official
Hello HRMarais,

Thank you for taking time to send us this positive feedback.

We are delighted that your service experience with MWEB was positive as we continually strive to improve our levels of service and support to our customers.

We wish you many happy customer experiences with us!

Kind regards
MWEB Client Services

Best regards,