GA
Gert A

1 reviews | Active since Jul 2016

11 Mar 2017, 07:01

Excellent service

<p>I joined Worldonline many moons ago. They then became Tiscali and eventually Mweb. Previously, when one had a problem with Telkom line, as a single user, you would have to (attempt) to get Telkom to respond.</p> <p> </p> <p>Now, what a pleasure. Sometimes, even before I become aware that my ADSL line is off, I receive a SMS from Mweb reporting that they identified a problem in the area. They then keep on reporting progress until the service is up and running again via SMS .</p> <p> </p> <p>In stark contrast to vodacom who seems unaware that their Sabie network was down for 4 days last week. Friend of mine was told to call them again if he still experienced problems after 7 days....</p> <p> </p> <p>Thanks Mweb, keep it up,</p>

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Replies (1)
Mweb
Mweb's reply13 Mar 2017, 13:53
Official

Good day Skim10

Thank you for taking time to send us this positive feedback.

We are delighted that your service experiences with MWEB are positive as we continually strive to improve our levels of service and support to our customers.

We wish you many happy customer experiences with us!

Kind regards
MWEB Client Services