EXCELLENT CUSTOMER CARE FROM MWEB TECHNICAL DEPARTMENT

After having numerous complaints and problems with a previous Fibre Internet provide, I app**** with MWEB January 2020. I could connect and lodge several complaints with MWEB. Dean de Beyer, a technical specialist from MWEB received my complaint. He called me telephonically and after expalining the problem, Dean informd me that he will call me back 17:30 once I reached home.. He DID call and tried several steps to resolve the problem. Unfortunately he couldn't resolve but promised to call back with answers. He again called and followed up with several emails, Even after 2 months Dean remebered me as a client and advised me how to solve a problem which is with the previous provider and not with MWEB. This was one of the best customer support and assistance I received. #SupportLocal as MWEB did go more than the extra mile.