EB
Elaine B
1 reviews | Active since Feb 2025
22 May 2026, 17:28
Everything went well from my first contact with an agent and I got the router within 2 days
Everything went well from my first contact with an agent and I got the router within 2 days. I received one message saying that the line is ready and I can set up the router with a particular password. Then I received a second message saying the fibre people will come to install the fibre line (I already have a fibre box from Openserve) and it will take 14 days, plus 48 hrs to activate it. These messages contradicted each other hence my confusion when the agent called me and asked if we can set up the router.
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Mweb's replyOfficial
25 May 2026, 08:54Hi Elaine,
Thank you for taking the time to share your experience. It’s great to hear that the process started off smoothly and that your router arrived so quickly after your first interaction with the team. We can also understand how receiving conflicting messages around the setup and installation process would have caused some confusion along the way.
We appreciate your patience during the process and are glad the team stayed in touch to assist further. We’ll continue working on making communication as clear and seamless as possible going forward.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. It’s great to hear that the process started off smoothly and that your router arrived so quickly after your first interaction with the team. We can also understand how receiving conflicting messages around the setup and installation process would have caused some confusion along the way.
We appreciate your patience during the process and are glad the team stayed in touch to assist further. We’ll continue working on making communication as clear and seamless as possible going forward.
Kind regards,
The Mweb Team
Mweb's reply25 May 2026, 08:54
Official
Hi Elaine,
Thank you for taking the time to share your experience. It’s great to hear that the process started off smoothly and that your router arrived so quickly after your first interaction with the team. We can also understand how receiving conflicting messages around the setup and installation process would have caused some confusion along the way.
We appreciate your patience during the process and are glad the team stayed in touch to assist further. We’ll continue working on making communication as clear and seamless as possible going forward.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. It’s great to hear that the process started off smoothly and that your router arrived so quickly after your first interaction with the team. We can also understand how receiving conflicting messages around the setup and installation process would have caused some confusion along the way.
We appreciate your patience during the process and are glad the team stayed in touch to assist further. We’ll continue working on making communication as clear and seamless as possible going forward.
Kind regards,
The Mweb Team