bM
benjamin M
1 reviews | Active since Feb 2017
18 Mar 2026, 13:48
Eventhough the automated platform is slow but my query resolved quickly
Eventhough the automated platform is slow but my query resolved quickly. I am waiting for 24 hours for my service to be restored. MWEB Sales Agent, Nomasonto Maphumulo, was very friendly, responsive and partient. Keep it up🙏🏽🙏🏽
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Mweb's replyOfficial
18 Mar 2026, 13:56Hi Benjamin,
Thank you for taking the time to share your experience! 😊 It’s great to hear that Nomasonto Maphumulo provided friendly, patient, and responsive support, and that your query was resolved efficiently. At the same time, it’s appreciated that you highlighted the delays on the automated platform and the wait for your service restoration. This kind of feedback helps highlight where improvements are needed.
Your feedback has been shared with our Customer Journey Team to recognise Nomasonto’s excellent service and to review the platform experience and turnaround times. If you need any further assistance, please feel free to reach out to us via private message and the team will be ready to help.
We’re glad to have you with Mweb and look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience! 😊 It’s great to hear that Nomasonto Maphumulo provided friendly, patient, and responsive support, and that your query was resolved efficiently. At the same time, it’s appreciated that you highlighted the delays on the automated platform and the wait for your service restoration. This kind of feedback helps highlight where improvements are needed.
Your feedback has been shared with our Customer Journey Team to recognise Nomasonto’s excellent service and to review the platform experience and turnaround times. If you need any further assistance, please feel free to reach out to us via private message and the team will be ready to help.
We’re glad to have you with Mweb and look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Mweb Team
Mweb's reply18 Mar 2026, 13:56
Official
Hi Benjamin,
Thank you for taking the time to share your experience! 😊 It’s great to hear that Nomasonto Maphumulo provided friendly, patient, and responsive support, and that your query was resolved efficiently. At the same time, it’s appreciated that you highlighted the delays on the automated platform and the wait for your service restoration. This kind of feedback helps highlight where improvements are needed.
Your feedback has been shared with our Customer Journey Team to recognise Nomasonto’s excellent service and to review the platform experience and turnaround times. If you need any further assistance, please feel free to reach out to us via private message and the team will be ready to help.
We’re glad to have you with Mweb and look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience! 😊 It’s great to hear that Nomasonto Maphumulo provided friendly, patient, and responsive support, and that your query was resolved efficiently. At the same time, it’s appreciated that you highlighted the delays on the automated platform and the wait for your service restoration. This kind of feedback helps highlight where improvements are needed.
Your feedback has been shared with our Customer Journey Team to recognise Nomasonto’s excellent service and to review the platform experience and turnaround times. If you need any further assistance, please feel free to reach out to us via private message and the team will be ready to help.
We’re glad to have you with Mweb and look forward to continuing to provide you with a smooth and reliable experience.
Kind regards,
Mweb Team