LK
Lee-Anne Kelly
1 reviews | Active since Feb 2021
22 May 2026, 17:04
EVEN THE CHAT BOT IGNORES YOU
whatever you do dont get mweb as you service provider. I have never had such bad service in all my years. we moved house and requested that the move our service to the new house , afetr numerous calls and 2 months later they finally responded and said that we need to change to frogfoot, i asked them to process and was told we need to wait another 14 days. i was promised that we wont be charged teh R249 processing fee and here we are today still not connected with a R249 bill to process before we can be connected. People MWEB DOES NOT CARE FOR CUSTOMER SERVICE they will tell you to chat on their bot and even the bot ignores you. take your busines elsewhere before you get stuck with poor service
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
25 May 2026, 08:42Hi Lee-Anne,
We understand how frustrating this experience has been, especially when a home move and service transfer should be a straightforward process rather than a prolonged struggle.
We have reviewed the account and can confirm that the service has since been activated and, following assistance, you have successfully connected. We acknowledge, however, the challenges you encountered during the move process and the confusion around the transition to Frogfoot. Regarding the R249 order processing fee, we have requested this to be reviewed, and the team handling orders will investigate this further. They will contact you directly via email with feedback on this matter.
We remain focused on ensuring your service experience improves going forward and that outstanding concerns are addressed appropriately. Should you wish to follow up or need further support, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially when a home move and service transfer should be a straightforward process rather than a prolonged struggle.
We have reviewed the account and can confirm that the service has since been activated and, following assistance, you have successfully connected. We acknowledge, however, the challenges you encountered during the move process and the confusion around the transition to Frogfoot. Regarding the R249 order processing fee, we have requested this to be reviewed, and the team handling orders will investigate this further. They will contact you directly via email with feedback on this matter.
We remain focused on ensuring your service experience improves going forward and that outstanding concerns are addressed appropriately. Should you wish to follow up or need further support, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 08:42
Official
Hi Lee-Anne,
We understand how frustrating this experience has been, especially when a home move and service transfer should be a straightforward process rather than a prolonged struggle.
We have reviewed the account and can confirm that the service has since been activated and, following assistance, you have successfully connected. We acknowledge, however, the challenges you encountered during the move process and the confusion around the transition to Frogfoot. Regarding the R249 order processing fee, we have requested this to be reviewed, and the team handling orders will investigate this further. They will contact you directly via email with feedback on this matter.
We remain focused on ensuring your service experience improves going forward and that outstanding concerns are addressed appropriately. Should you wish to follow up or need further support, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially when a home move and service transfer should be a straightforward process rather than a prolonged struggle.
We have reviewed the account and can confirm that the service has since been activated and, following assistance, you have successfully connected. We acknowledge, however, the challenges you encountered during the move process and the confusion around the transition to Frogfoot. Regarding the R249 order processing fee, we have requested this to be reviewed, and the team handling orders will investigate this further. They will contact you directly via email with feedback on this matter.
We remain focused on ensuring your service experience improves going forward and that outstanding concerns are addressed appropriately. Should you wish to follow up or need further support, you are welcome to reach out to us again via direct message on Hello Peter.
Kind regards,
Mweb Team