Eugene at MWEB is the worst to deal with

Firstly, this is not just targeted at MWEB because not all their staff is useless.

I phoned in to get an update as to when the wifi will be installed and phoned on behalf of the account holder with her permission. I got through to a guy named Eugene. I explained the situation to him and advised that the 14 days as advised by MWEB for the installation has passed and we still have not heard anything.

He advised that the delay is with Wuma and not MWEB and that they logged a call he week prior with Wuma.

I asked if I can phone Wuma directly to get this resolved and he advised that Wuma will just tell me to go back to MWEB. This is when he started to get defensive about the whole thing.

I started questioning MWEB's role in the wifi agreement and I started to ask what MWEB is doing to ensure their clients gets the help that they need to sort it out within the time limit that they have advised. Eugene started speaking to me as if I am a child and in the wrong for asking these questions.

He kept on interrupting me and not giving me a chance to talk at all. When I finally got a chance to speak, I ask to speak to the manager n duty and he kept on refusing to transfer me to them. When asked why he kept on refusing to give a reason. I then told him and said that their calls are recorded and he has to be careful of what he is doing at the moment as he is not allowing me to get to the next person in line of authority. He then said that because I am not the account holder, I can't speak to the manager which is not right. I then told him that its fine, I will phone back with the account holder next to me when I got home and that I need the manager's name. He refused again and said that it is personal information which he is not allowed to share due to company policies in place.

I dropped the call and when I got home, we phoned in again. I ended up getting through to Daryl and told him that I had a frustrating experience with MWEB and I need to speak to a manager. He did not ask any questions and immediately tried to get the manager's name and wee if he could transfer me.

After Daryl tried to assist it is very clear that Eugene knew he was wrong and refused to put me through to a manager to avoid getting into trouble for refusing to provide client services.

So if you are considering MWEB, do not deal with Eugene because you will be helped by a person who does not care about anyone but himself.