ML
Manny L

1 reviews | Active since Mar 2015

19 Mar 2015, 22:58

ENOUGH IS ENOUGH!

I have been a MWEB customer for many years. Never really had any problems. Until 3 weeks ago when are ADSL stopped working. We have complained to MWEB for 3 weeks and reported this matter almost every day. Every time we are told that they will look into it. We have also been told its a telkom issue and the problem will be resolved within 7 days. It is now 21 days and still no luck.<br> <br> I am a Web developer and rely on the Internet to earn a salary, so for the past 3 weeks, I have earned zero Rands. But comes end of the month Mweb and Telkom expects us to pay for a line and service when there has been none. <br> <br> It is sad that we live in a country that we have to beg to get things done. <br> <br> If this is not resolved soon, I will be cancelling my service with Mweb and Telkom and looking for other alternatives.<br> <br> ENOUGH IS ENOUGH!<br> <br> Mweb Ref No. ***<br> Telkom Ref No. 13ARK280215

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Replies (1)
Mweb
Mweb's reply20 Mar 2015, 09:47
Official
Hello mannyfire,

Thank you for taking the time to raise your concerns.

Our customer care representative has made contact with you and this matter has been addressed

We will remain in contact with you until the matter is resolved.

Kind Regards
MWEB Client Services

Best regards,