Enough

<p>It is so slow, if its not fixed by morning I'm cancelling my account. </p> <p>Call me on ********** 998. (Kyle)</p> <p> </p> <p><br />This has been the worst service I have ever had.</p> <p> </p> <p><br />I was sold 20Mbs fibre initial. 4 months and 40 calls later — a 10 Mbps router was delivered. After all this 1.1 Mbps was delivered. </p> <p> </p> <p> </p> <p> </p> <p><br />All this despite me cancelling with you guys after you vanished for 4 months. I went with WebAfrica successfully in the interim. Around about the 6 month after ordering, after WebAfrica cleaned up your installation teams ineptitude and was already supplying service you get a wake-up and suddenly call us with unenforceable untruths about your rights contractually. Complete with threats of R5000 bills if I don't cancel our far cheaper and effectual ISP</p> <p> </p> <p><br />Add this to the rest of the MWEB nightmare:</p> <p>I've been hung up on 4 times tonight trying to get help.<br />I've already had to deal with the router PSU burning out.<br />The router's terrible WiFi coverage (another issue all together)<br />The lack of a non-VAS call-center number.<br />The refusal of your staff to keep me updated.<br />5 years of substandard ADSL service.<br />Cheeky bed-side of the last technical staff.<br />The non- 24/7 technical support despite us being +R9000 p/a clients. “Premium” clients.</p> <p>We had massive business loses as we sat without internet for weeks as others were left to reverse engineer the mess ups of your installation team’s half completed work. <br />They failed to correctly activate the fibre with the upstream Telkom fibre operations (aka provide the missing "F Number.”).</p> <p>This locked up delivery of both your service or that of anyone else’s. </p> <p> <br />This is all unacceptable. </p> <p> <br />The product has failed to deliver from day one, current bandwidth usage trailing that of our previous 3 month averages of our barely functioning 4 Mbps ADSL service. </p> <p> <br />I refuse to pay until this service is repaired and delivered as advertised. Further this experience has irreputably damaged all trust between us. I want this service terminated and charges withhold if you would like me to honour our other DSTV under takings. You may collect your hardware. OpenServe have agreed to repurpose your last-mile finance burdens. </p> <p> <br />Again please contact me to discuss this with me. </p> <p>Kyle (or Glenda) +27 83 ********** )</p> ********** <p> </p>