Empty words

I have a Mweb rooter at home, had it only for 3 months now, from the beginning the signal was bad, and nothing was done after I complained. It broke about 3 or 4 weeks ago, just stopped working, I reported it to Mweb. They said it will be replaced, I spoke to consultants during the past 2 weeks about 5 of them, every one said it is on its way or they are very busy, last call was Thursday12 February, consultant said it is currently with the courier company, will be delivered in 2 to 3 days, tomorrow will be a week later and still NO ROOTER. I paid a full subscription this month, don't know why I am wasting my money on something I don't have the luxury of enjoying. You expect to pay for a service, but up till now, I have only been Disappointed. <br> How can you wait almost 4 weeks just to replace a rooter.