Empty promises, no solutions and poor service

I am beyond frustrated with Mweb, we had an LTE product that we upgraded to fibre when we moved to a new property. The first issue was when the fibre connection had to be set up, Mweb said there was an authorisation issue with ClearaAccess and they would escalate the matter and resolve in 3 business days. The issue was not resolved, we got in touch with ClearAccess and they resolved it for us in 5mins.

Since then our connection has given problems twice and because Mweb is our ISP we have to resolve through them, the first instance we had no connection for more than 3 days and suddenly it seems it was fixed, with no communication from Mweb. Then in the course of last week the connection broke again, I have not had internet access since early last week 7 March. Mweb has only escalated the issue to ClearAccess as they say, we go through the same set up to no avail. Last week they pulled the wool over our eyes had a 'technical specialist' call us to resolve, with promises of sorting in one business day and getting us a new router, guess what? we spent the entire weekend with no internet connection and have started the week with none.

What's worse is that my work is completely remote, and this is major risk for me! I am so disappointed in Mweb and would not recommend them at all. Even Telkom despite their challenges would have already had a technician on the premises to resolve.

Don't even bother calling their tech support as you'll probably be caller number 66 and hold on for more than an hour.

I'm just sick and tired of the poor service delivery at ALL levels in this country, and Mweb is no different.