MO
Michelle O'Malley
1 reviews | Active since Aug 2018
20 Mar 2026, 09:37
Emails hacked.
Email hacked. Can't get through to mweb. Hundreds of spam emails. They keep dropping the call when you get closer to no 1. Calls are recorded, so Call me now!!!. No information posted regarding this.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
20 Mar 2026, 09:54Hello Michelle. We understand how stressful it can be to deal with a hacked email account, hundreds of spam messages, and difficulty reaching support. Your experience is completely valid, and we want to ensure your account is secured and your mailbox is better protected.
To secure your mailbox, your password must be changed. Please follow these steps:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click on the settings button next to the email address in question
Select Access Details
Change your password where it says Password
Click Save
Regarding the spam emails: our spam monitoring system has been updated and learns from messages that customers move to their Junk folder. If you receive spam, please move it to Junk rather than deleting it, as this helps the system improve detection and reduce similar messages in the future.
For a step-by-step guide on adjusting filters and improving spam management on your Mweb account, you can follow this link: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating this situation has been and appreciate your patience while taking these steps. Following this guidance will help secure your mailbox and improve your email experience moving forward.
Kind regards,
Mweb Team
To secure your mailbox, your password must be changed. Please follow these steps:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click on the settings button next to the email address in question
Select Access Details
Change your password where it says Password
Click Save
Regarding the spam emails: our spam monitoring system has been updated and learns from messages that customers move to their Junk folder. If you receive spam, please move it to Junk rather than deleting it, as this helps the system improve detection and reduce similar messages in the future.
For a step-by-step guide on adjusting filters and improving spam management on your Mweb account, you can follow this link: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating this situation has been and appreciate your patience while taking these steps. Following this guidance will help secure your mailbox and improve your email experience moving forward.
Kind regards,
Mweb Team
Best regards,
Mweb's reply20 Mar 2026, 09:54
Official
Hello Michelle. We understand how stressful it can be to deal with a hacked email account, hundreds of spam messages, and difficulty reaching support. Your experience is completely valid, and we want to ensure your account is secured and your mailbox is better protected.
To secure your mailbox, your password must be changed. Please follow these steps:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click on the settings button next to the email address in question
Select Access Details
Change your password where it says Password
Click Save
Regarding the spam emails: our spam monitoring system has been updated and learns from messages that customers move to their Junk folder. If you receive spam, please move it to Junk rather than deleting it, as this helps the system improve detection and reduce similar messages in the future.
For a step-by-step guide on adjusting filters and improving spam management on your Mweb account, you can follow this link: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating this situation has been and appreciate your patience while taking these steps. Following this guidance will help secure your mailbox and improve your email experience moving forward.
Kind regards,
Mweb Team
To secure your mailbox, your password must be changed. Please follow these steps:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click on the settings button next to the email address in question
Select Access Details
Change your password where it says Password
Click Save
Regarding the spam emails: our spam monitoring system has been updated and learns from messages that customers move to their Junk folder. If you receive spam, please move it to Junk rather than deleting it, as this helps the system improve detection and reduce similar messages in the future.
For a step-by-step guide on adjusting filters and improving spam management on your Mweb account, you can follow this link: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating this situation has been and appreciate your patience while taking these steps. Following this guidance will help secure your mailbox and improve your email experience moving forward.
Kind regards,
Mweb Team
Best regards,
MO
Michelle O'Malley's updateReviewer Update
20 Mar 2026, 10:00I can't reset password, NO pin numbers are being send to my phone.
I can't get to speak to technician
I can't get to speak to technician
MO
Michelle O'Malley's update20 Mar 2026, 10:00
Reviewer Update
I can't reset password, NO pin numbers are being send to my phone.
I can't get to speak to technician
I can't get to speak to technician
Mweb's replyOfficial
20 Mar 2026, 10:38Hello Michelle,
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's reply20 Mar 2026, 10:38
Official
Hello Michelle,
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
20 Mar 2026, 10:38 Hello Michelle,
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's reply20 Mar 2026, 10:38
Official
Hello Michelle,
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Your experience is important, and we want to help you resolve this as smoothly as possible.
If you are using the Truecaller app, it’s possible that the OTP messages are being blocked. To check:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
View your My blocklist or check blocked messages in the Spam tab within the messaging interface
Check for any of the following numbers and unblock/remove them if present:
MTN: ***
Vodacom: ***
Telkom: ***
CellC: ***
If you are not using Truecaller, or the OTP is not being blocked there, the next step is to check whether your device is blocking the OTP SMS:
iPhone:
Go to Settings
Tap Phone
Tap Blocked Contacts and check for the numbers above
Android:
Open Messages/SMS
Tap the three dots in the top-right corner
Select Settings → Block numbers and messages
Go to Blocked messages and check for the numbers above
Following these steps should help identify if the OTP messages are being blocked and allow you to successfully reset your password.
If the issue persists after checking these settings, please send a direct message on Hello Peter with your account details and a description of the problem, and our team will provide personalised assistance.
Kind regards,
Mweb Team
Best regards,