AP
Andrew P
1 reviews | Active since Jan 2020
13 Mar 2026, 07:13
Emails are not delivered
Recently, I have only been receiving a small proportion of my emails. Critical emails have not arrived. I cannot access the website. I have tried to phone them but was put in a long queue and gave up after an hour. I tried to "chat" with them but again it became non-responsive. My friends say that they are having the same experience.
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Mweb's replyOfficial
13 Mar 2026, 08:14Hi Andrew, thank you for bringing this to our attention. We understand how concerning it is when important emails are not coming through and you’re unable to access the website, especially after trying to reach us through multiple channels. Here are a few tips that may help resolve the issue:
The Mweb Team
- Check your spam or junk folder to ensure emails aren’t being filtered incorrectly.1.
- Confirm that your mailbox storage isn’t full, as this can prevent new emails from being delivered.
- Try accessing your email via Mweb Webmail or through a different browser or device to rule out a local device or browser issue.
- Restart your email application or refresh your connection, particularly if you’re using an email client such as Outlook or Apple Mail.
- Check your internet connection, as intermittent connectivity can sometimes affect website access and email syncing.
The Mweb Team
Best regards,
Mweb's reply13 Mar 2026, 08:14
Official
Hi Andrew, thank you for bringing this to our attention. We understand how concerning it is when important emails are not coming through and you’re unable to access the website, especially after trying to reach us through multiple channels. Here are a few tips that may help resolve the issue:
The Mweb Team
- Check your spam or junk folder to ensure emails aren’t being filtered incorrectly.1.
- Confirm that your mailbox storage isn’t full, as this can prevent new emails from being delivered.
- Try accessing your email via Mweb Webmail or through a different browser or device to rule out a local device or browser issue.
- Restart your email application or refresh your connection, particularly if you’re using an email client such as Outlook or Apple Mail.
- Check your internet connection, as intermittent connectivity can sometimes affect website access and email syncing.
The Mweb Team
Best regards,