Email account cancelled by Mweb in error

On 1 February 2018 I requested for my Cell C data plan account to be cancelled but for my email address to be retained. I was informed that the data plan would be cancelled effective 1 March. When attempting to log in to my email this morning I discovered, much to my annoyance, that my email address had also been cancelled ! I have subsequently had it reactivated and was informed that I would be able to access it again within about 30 minutes. After nearly two hours, I am still unable to do so and am told that the account is not active. Can this matter please be sorted out without delay.