****ed!

We've had an absolutely terrible time with MWEB and something as simple as reconnecting a line has become such a daunting experience.

It started when the line was disconnected due to non-payment. After checking the banking details on the account, it seemed to have changed to details we do not know and we did not change them as previous payments were successful.

It took weeks before we could actually make a new payment due to customer service agents either dropping the line or giving us misinformation. I had to reach out via Twitter which after 5 weeks we were able to make a payment.

It has now been a full week that we have paid for the line to be reconnected and yet, there is no reconnection. I reached out on Twitter once again and was told that a ticket has been raised with no explanation on what exactly the problem is or how long it would take to resolve.

Absolutely terrible!