Easy convenient use of the app, was fast to change package

Hello  Gerhard. We’re really glad to hear that the app made it easy and convenient for you to change your package, and that the process felt fast and straightforward. We also appreciate your honest feedback on the call centre IVR experience. Suggestions like this are important and help us identify where we can make things smoother and more intuitive for our customers. Thank you for taking the time to share this with us. We’re always working on improving the overall experience across every touchpoint. 

Kind regards, 
The Mweb Team