Early Cancellation Penalty on Microsoft Office - no fault of mine - no answering on Mweb Contact Centre

My query ref number : MWB***7

After 2 calls, no answer after waiting for more than 5 minutes on each call.

I noticed an "Early Cancellation Penalty" charge on my most recent statement for my MS Office subscription. Upon further examination, I realized that this charge is unjustified and I would like to address the matter with your assistance. I initially contacted your offices when I encountered difficulties renewing my Office subscription. It was indicated that my account was already linked to another account, which was causing the renewal issue. Your consultant advised me that such issues are common during renewal and the resolution involved removing the then-activated subscription, which was only a few days old, and allocating a new one. Following this procedure, my MS Office subscription began functioning as expected. However, I am surprised to see that I am now being charged for an early termination, which I believe is unfair. The inability to renew my MS Office subscription was not due to any fault of mine, but rather a technical issue that required resolution on your end. I kindly request that you rectify this discrepancy and ensure that I am not charged for the early cancellation penalty. I appreciate your prompt attention to this matter and look forward to a swift resolution.