LJvR
Lenette J van Rensburg
1 reviews | Active since Jun 2021
10 Mar 2026, 11:17
E-mails lost and not coming through
A person can not even rate it, less than zero. It is the most useless internet company in SA at the moment! I am with mweb since 2000. Since this new interface I haven't received urgent e-mails for at least for 4 to 6 weeks. The help line is people reading from the manual and end up saying they can't help you!! I want a answer from a senior, you sit in a qiueue of 34 people waiting for your turn to be told they cant help you and cut the call
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Mweb's replyOfficial
10 Mar 2026, 11:43Good day, Lenette. We completely understand how frustrating it must be to miss important emails, especially after being a loyal Mweb customer for so many years. Feeling like your concerns aren’t being addressed and waiting in long queues without resolution can be very disappointing.
To assist you further, emails can sometimes be delayed, filtered, or blocked for different reasons. We recommend checking our detailed guide on how to locate emails that haven’t arrived: https://bit.ly/4rma6eg
This will help you track down any missing or blocked messages and ensure you can access them efficiently.
We appreciate your feedback and thank you for sharing your experience, as it helps us continue to improve our service. T^
To assist you further, emails can sometimes be delayed, filtered, or blocked for different reasons. We recommend checking our detailed guide on how to locate emails that haven’t arrived: https://bit.ly/4rma6eg
This will help you track down any missing or blocked messages and ensure you can access them efficiently.
We appreciate your feedback and thank you for sharing your experience, as it helps us continue to improve our service. T^
Best regards,
Mweb's reply10 Mar 2026, 11:43
Official
Good day, Lenette. We completely understand how frustrating it must be to miss important emails, especially after being a loyal Mweb customer for so many years. Feeling like your concerns aren’t being addressed and waiting in long queues without resolution can be very disappointing.
To assist you further, emails can sometimes be delayed, filtered, or blocked for different reasons. We recommend checking our detailed guide on how to locate emails that haven’t arrived: https://bit.ly/4rma6eg
This will help you track down any missing or blocked messages and ensure you can access them efficiently.
We appreciate your feedback and thank you for sharing your experience, as it helps us continue to improve our service. T^
To assist you further, emails can sometimes be delayed, filtered, or blocked for different reasons. We recommend checking our detailed guide on how to locate emails that haven’t arrived: https://bit.ly/4rma6eg
This will help you track down any missing or blocked messages and ensure you can access them efficiently.
We appreciate your feedback and thank you for sharing your experience, as it helps us continue to improve our service. T^
Best regards,