Hellopeter
Share Your Experience
PM
Peter M

1 reviews | Active since Aug 2014

28 Jun 2016, 06:29

Duplicate ADSL line rental

<p>When you do a change to your ADSL line speed online, the packages are duplicated, and you are charged for both line rentals. Mweb do not refund the charges, but opnly cancell the second line when you pick it up on your account and report it. This is unacceptable. </p> <p>This is now the second time this has happened to me, wasting R800.00 of my money!!!!!</p>

0
Replies (4)
Mweb
Mweb's reply28 Jun 2016, 08:03
Official

Thank you for taking the time to bring this matter to our attention.

As discussed with the client service consultant, this matter has been addressed and we will investigate it for you.

We will remain in contact with you until this get resolved.

Kind regards

MWEB Client Services

PM
Peter M's update30 Jun 2016, 12:03
Reviewer Update

Hi,

No feedback recieved yet.

Problem stays unresolved!!!!

Mweb
Mweb's reply30 Jun 2016, 12:11
Official

Good Day,

Thank you for following up with us regarding the query.

We have re-escalated a request to provide you a closure call.

Contact should be made with you in due course.

Please bear with us during this time.

Kind regards
MWEB Client Services

Mweb
Mweb's reply30 Jun 2016, 13:24
Official

Good Day Peter,

Thank you for allowing us the opportunity to address your query.

Our sales team have since been in contact with you to assist in providing closure.

They have confirmed that the duplicate account was cancelled and the relevant credits where processed. Confirmation via email has also been sent to you.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind Regards
MWEB Client Services