DSTV OUTAGE ON STREAMING PACKAGE

I am not able to view DSTV channels since they said there is an outage on the streaming packages from the 15 September 2025. I call everyday the only thing they say is that we are going to escalate the problem. I pay every month for my streaming package and from the 15 September 2025 I am not able to stream. I called DSTV and they indicated that MWEB havent paid them as yet. I am really not happy with the level of service from MWEB I am however considering closing my account with them. Here is my customer no for DSTV Customer Number: ***