Dropped connection
<p>Have been with MWEB for some time now. Over the past 2 months I get on average 20 dropped connections. Have sent numerous e mails to complain only for them to reset etc. Nothing happens! My last complaint was 5 days ago without even a response! It is a 10 Mbps uncapped package. 20 Dropped connections per day??? No help whatsoever!!! Is this because they were taken over??</p> <p>Gatvol!!!!</p>
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Mweb's replyOfficial
24 Jul 2017, 15:36Good day terry-schutte
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply24 Jul 2017, 15:36
Official
Good day terry-schutte
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,