1 reviews | Active since Dec 2017
Drop in service levels and communication drastic and a serious problem at MWEB
Could not get through to Sales or Customer services to discuss upgrade. After using the website I realised that I upgraded to an unsuitable product that my line was not equipped to handle. i tried to call for days. I sent an email requesting that someone contacts me and over a week now with no response.Can only get through to Technical who cannot help. I decided to terminate my services after years with MWEB. Was a great Service Provider until 2017. I have signed up with another service provider but still have to pay subs until 1 feb.
Good day Afrifem
Thank you for taking the time in raising your concerns.
Our client service representative tried contacting you to address the matter but to no avail.
We see on the account you spoke with our retentions team after the Hello Peter complaint was posted and mentioned to them you will be getting back to them via email.
We eagerly await your reply in order for the matter to be resolved.
MWEB Client services
Good day Afrifem
Thank you for taking the time in raising your concerns.
Our client service representative tried contacting you to address the matter but to no avail.
We see on the account you spoke with our retentions team after the Hello Peter complaint was posted and mentioned to them you will be getting back to them via email.
We eagerly await your reply in order for the matter to be resolved.
MWEB Client services