NH
Natalie H
1 reviews | Active since Jun 2024
15 Apr 2026, 16:13
Drive your customers insane hope they cancel prematurely and then bank your penalty fees....
Would rate 0 if it was an option. I honestly had hope when one of their representatives phoned me to apologize but for the second month in a row, 4 x the expected amount was debited from my account because no one can wrap their head around changing the faulty system, I wish I had never joined mweb. You are understaffed-CLEARLY. For an ISP your setup from whatsapp to your company app displays mediocre poorly designed and delivered technology. If you guys want to do me a favour or at least make right - set me free from this nightmare without a penalty, or is that how you make your money. Drive your customers insane hope they cancel prematurely and then bank your penalty fees....
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Mweb's replyOfficial
15 Apr 2026, 16:34Hello Natalie,
It is understandable how frustrating and disappointing this experience must be, especially after repeated unexpected debit amounts from your account for the second month in a row and not receiving the level of clarity or support needed to resolve the issue. The impact this has had on your trust and overall experience is acknowledged.
Your concerns have been escalated to the Finance Team with a request to urgently review your account and the debit order discrepancies. They have also been asked to reach out to you directly to investigate the issue and provide clarity on the next steps.
If you need any further, you are welcome to send a direct message on Hello Peter so this can be followed up promptly.
Kind regards,
Mweb Team
It is understandable how frustrating and disappointing this experience must be, especially after repeated unexpected debit amounts from your account for the second month in a row and not receiving the level of clarity or support needed to resolve the issue. The impact this has had on your trust and overall experience is acknowledged.
Your concerns have been escalated to the Finance Team with a request to urgently review your account and the debit order discrepancies. They have also been asked to reach out to you directly to investigate the issue and provide clarity on the next steps.
If you need any further, you are welcome to send a direct message on Hello Peter so this can be followed up promptly.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 16:34
Official
Hello Natalie,
It is understandable how frustrating and disappointing this experience must be, especially after repeated unexpected debit amounts from your account for the second month in a row and not receiving the level of clarity or support needed to resolve the issue. The impact this has had on your trust and overall experience is acknowledged.
Your concerns have been escalated to the Finance Team with a request to urgently review your account and the debit order discrepancies. They have also been asked to reach out to you directly to investigate the issue and provide clarity on the next steps.
If you need any further, you are welcome to send a direct message on Hello Peter so this can be followed up promptly.
Kind regards,
Mweb Team
It is understandable how frustrating and disappointing this experience must be, especially after repeated unexpected debit amounts from your account for the second month in a row and not receiving the level of clarity or support needed to resolve the issue. The impact this has had on your trust and overall experience is acknowledged.
Your concerns have been escalated to the Finance Team with a request to urgently review your account and the debit order discrepancies. They have also been asked to reach out to you directly to investigate the issue and provide clarity on the next steps.
If you need any further, you are welcome to send a direct message on Hello Peter so this can be followed up promptly.
Kind regards,
Mweb Team