Drained by Mweb!

Long story short! I have not had consistent internet connection ever since I signed up with them. I can’t even begin to describe the disappointment and inconvenience this has been, I didn’t sign up to pay R879 because I was bored and had nothing better to do. There is hardly any transparency in terms of the actual process when they are ‘resolving’ your issue. They are so quick to want to collect money for absolutely no service at all. I have spoken to so many technicians without any resolve at all. I felt they were not doing enough to resolve my issue which led me to contact MetroFibre a couple of times- with different stories as well. I keep getting told to contact my service provider Mweb- who are completely clueless on how to solve the issue. The broadband and service lights are both off. Mweb has been saying that their technicians are on it with absolutely no feedback, on the other hand I keep getting different answers from MetroFibre- the last consultant I spoke to couldn’t even locate a ‘ticket’ placed by mweb on my behalf. What level of incompetence is this?