DOWNTIME CREDIT

<p>I was so excited to finally get Mweb ADSL, but the experience thus far has left a bitter taste in my mouth. Working as a CRM where I am, and the level of service received from them, utter nonsense. From the day it was installed I had a downtime of about 3 weeks and yet I still got billed R547.16<br /> then the following month R469 and continuosly had downtime. I can count the number of days being connected. I reported the downtime in June to both billing and technical at one time I was tossed from department to department and was told that it was recorded and once Telkom closes the case I would be credited, a month later, here I am calling to check update their *********** staff tell me that no notes were made by the previous consultant, I am paying for a service that I never enjoy and yet it seems like all you are interested in is debitting my account. Kindly be as quick as to credit it and NOTE when I report downtime and Action accordingly. Your staff must do their job, we freaken pay for the service which is faaaar from Perfect!!!</p>