Double deductions and MWEB refuse to refund me
<p>I got a month-to-month ADSL account from MWEB. Ater 7 days I cancelled as it didn't do anything for my game experience. When I spoke to the consultant they told me I can cancel as I'm still in the cool down period. Later I found out the cool down period was 5 days. I was willing to pay for the month, however MWEB deducted for two months. Now they are ignoring my emails and I was hoping that I didn't have to lodge this complaint, but MWEB stole my money. How do you sell a product month-to-month but one have to pay for two months? I demand a refund for the money deducted by close of business today.</p>
Good day Will
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day Will
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Issue now resolved. It sad that it had to go this far, but I'm grateful that it was resolved and I thank you for the prompt response.
Issue now resolved. It sad that it had to go this far, but I'm grateful that it was resolved and I thank you for the prompt response.