Double billed

To start I requested fibre to be installed at my home in the beginning of March 2016. The month passed and after Telkom did the installation I contacted MWEB again asking when my router would be delivered. <br> They did not have stock at that time.<br> <br> In a telephone conversation I had with Catherine, who was my sales rep, she mentioned that I would be billed pro-rata for April, and then for May as well, as MWEB bills in advance, if they activated my line from the 1st of April. I explicitly asked that she activate it before end March so I would only pay a small pro-rata fee for March and then normal billing for April.<br> <br> This of course did not happen. She also did not make any arrangements with the courier company after I updated the delivery address. I had to rush through town after the guy to get my router.<br> <br> Contacted them after I got my invoice and the only respose I got was;<br> \Good day Mr. Nortjie, I have requested for the manager to give you a call. I am terribly sorry for the mishap.\"<br> <br> No manager contacted me and the billing deparment sent me a automatic reply stating exactly what was in the invoice. That I am getting billed for March, April and May. All at once.<br> "