KA
Khalil A
1 reviews | Active since Jan 2020
06 Mar 2026, 10:37
Don't waste time and airtime you'll never get hold of them.
Horrified, stressed, putrit, terrible most pathetic service ever. You'll be no 1 in the queue for over 30 minutes till you put the phone down. They are ***ards ****s most cruel customer service ever. Over 5 days 7l calls and waited for 1.5 hrs per call nothing happens. There chat service = to all above
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
06 Mar 2026, 11:02Hello Khalil. Thank you for sharing your experience. We completely understand how stressful and frustrating it must be to wait for so long on calls and feel like your concerns are not being addressed. Your time and trust are very important to us, and it is never our intention to leave you feeling unheard or unsupported.
We have managed to locate your profile and can confirm that the agent has actioned a request for our Retention and Cancellation team to get in touch with you. They will address your concerns directly and assist with a way forward, ensuring you have clear guidance and support throughout the process.
We are committed to providing the premium, seamless support that Mweb stands for, and we will do everything we can to make this right. Thank you for your patience, and please rest assured that your concerns are being prioritised. R^
Mweb's reply06 Mar 2026, 11:02
Official
Hello Khalil. Thank you for sharing your experience. We completely understand how stressful and frustrating it must be to wait for so long on calls and feel like your concerns are not being addressed. Your time and trust are very important to us, and it is never our intention to leave you feeling unheard or unsupported.
We have managed to locate your profile and can confirm that the agent has actioned a request for our Retention and Cancellation team to get in touch with you. They will address your concerns directly and assist with a way forward, ensuring you have clear guidance and support throughout the process.
We are committed to providing the premium, seamless support that Mweb stands for, and we will do everything we can to make this right. Thank you for your patience, and please rest assured that your concerns are being prioritised. R^
KA
Khalil A's updateReviewer Update
06 Mar 2026, 12:37You are faceless shameless ****s. Nobody contacted me. You are cruel ********* and abusive to customers cause they can waste their time money to try and get hold of you. You just crazy and thrive on the stress and anxiety you give us. Your review responses are a lie. Every department of your are terrible. Cancell my contract. You will kill me with stress.
KA
Khalil A's update06 Mar 2026, 12:37
Reviewer Update
You are faceless shameless ****s. Nobody contacted me. You are cruel ********* and abusive to customers cause they can waste their time money to try and get hold of you. You just crazy and thrive on the stress and anxiety you give us. Your review responses are a lie. Every department of your are terrible. Cancell my contract. You will kill me with stress.
KA
Khalil A's updateReviewer Update
06 Mar 2026, 13:02Your auto responses are a lie. Look above both responces are the same.no matter which method you use its impossible to get hold of them ever
KA
Khalil A's update06 Mar 2026, 13:02
Reviewer Update
Your auto responses are a lie. Look above both responces are the same.no matter which method you use its impossible to get hold of them ever
KA
Khalil A's updateReviewer Update
06 Mar 2026, 13:03The next response will be an auto response again
KA
Khalil A's update06 Mar 2026, 13:03
Reviewer Update
The next response will be an auto response again
KA
Khalil A's updateReviewer Update
06 Mar 2026, 14:02No you dont understand. I'm waiting 4 days and 8 hours trying to get you. Is the person in retensi9ns off sick. Cause its a few hours today's and a few days. Don't you understand anything. Your assurances are lies
KA
Khalil A's update06 Mar 2026, 14:02
Reviewer Update
No you dont understand. I'm waiting 4 days and 8 hours trying to get you. Is the person in retensi9ns off sick. Cause its a few hours today's and a few days. Don't you understand anything. Your assurances are lies
Mweb's replyOfficial
06 Mar 2026, 14:33We do apologize for the wait. Our teams will be in touch as soon as possible.
Mweb's reply06 Mar 2026, 14:33
Official
We do apologize for the wait. Our teams will be in touch as soon as possible.
Mweb's replyOfficial
06 Mar 2026, 14:40Hello Khalil. We can hear how frustrating this has been for you, especially after waiting several days for feedback. Having to follow up repeatedly while expecting a response would leave anyone feeling upset and unheard, and we understand why you’re feeling this way.
Your request under ticket *** remains with our Retentions Team, and they are the team best placed to review your profile and discuss the way forward with you. Please be assured that they will be in touch with you as soon as possible to address the matter directly.
We appreciate you continuing to raise this with us and your patience while the team finalises their review and reaches out. T^
Mweb's reply06 Mar 2026, 14:40
Official
Hello Khalil. We can hear how frustrating this has been for you, especially after waiting several days for feedback. Having to follow up repeatedly while expecting a response would leave anyone feeling upset and unheard, and we understand why you’re feeling this way.
Your request under ticket *** remains with our Retentions Team, and they are the team best placed to review your profile and discuss the way forward with you. Please be assured that they will be in touch with you as soon as possible to address the matter directly.
We appreciate you continuing to raise this with us and your patience while the team finalises their review and reaches out. T^
KA
Khalil A's updateReviewer Update
07 Mar 2026, 07:52Mweb should be called a spider web. That is exactly how they designed their system. Once you caught in a contract or month to month it is virtually impossible to get out. There phone system to contact them is made impossible they will keep you holding on for three hours. There chat system whatapp system is never responded to. So event if you dont want to use them or change provider they will suck the blood out of you. The worst stess levels you will experience and anxiety. Its a shame people operate so deliberately in a manner that gives us anxiety properly forever. Its impossible to speak to anyone that can help you. So if someone knows how I can cancell my contract let me know please.
KA
Khalil A's update07 Mar 2026, 07:52
Reviewer Update
Mweb should be called a spider web. That is exactly how they designed their system. Once you caught in a contract or month to month it is virtually impossible to get out. There phone system to contact them is made impossible they will keep you holding on for three hours. There chat system whatapp system is never responded to. So event if you dont want to use them or change provider they will suck the blood out of you. The worst stess levels you will experience and anxiety. Its a shame people operate so deliberately in a manner that gives us anxiety properly forever. Its impossible to speak to anyone that can help you. So if someone knows how I can cancell my contract let me know please.
Mweb's replyOfficial
09 Mar 2026, 09:56Hi Khalil, thank you for sharing your feedback. We understand how frustrating it can be to navigate cancellations and contact our support channels.
Please be assured that your request has been logged with the Cancellations team, who will review it and assist you accordingly. The team will reach out via the contact details on your account to guide you through the process.
We appreciate your patience while this is being handled. U^
Mweb's reply09 Mar 2026, 09:56
Official
Hi Khalil, thank you for sharing your feedback. We understand how frustrating it can be to navigate cancellations and contact our support channels.
Please be assured that your request has been logged with the Cancellations team, who will review it and assist you accordingly. The team will reach out via the contact details on your account to guide you through the process.
We appreciate your patience while this is being handled. U^