Don't use Mweb if you expect customer service "it aint in their dictionary"most older folk dont realise because they aint tech say enough to even check their bank statements or regular accounts.

If you are seeking a new internet provider Do Not use this company! Here is why. I am with Mweb almost 18 years. Upgraded thru ADSL line to fibre recently a few months ago! Asked sales man to take e off monthly billing and set me on EFT. Has not happened. 0ctotel & mweb were aware before arrival that weak signals were as a result of thick walls & rebar! it aint Rocket science to supply a decent router & do a proper job! The poor Octotel installers are told to do the job quickly, even if positioning is wrong! that is sort of almost bait and switch like Portabello road in London.

GUUESS WHAT FIBRE RECETIONW AS ****TY . WIminbledon cut off after opening day. I felt so GATVOL 7 frustrated I sent cancellation e mail to Mweb on about August 14th! outlining all th call ins to their tech line & protests about registering complaints on line! On September 2nd I am about to be discharged from Christian Barnard Hospital , when the phone rings in answer to my ail of two weeks earlier! Customer service my eye MWEB does not care a Fsishes Tit about customer service only their own bottom line. Since the latest takeover its got even worse. As for savings I am now paying more than before with worse service .Be warned Don't use Mweb if you expect service.As for the ****py router that they provide it makes no sense either! Why not offer an uncharge for the technical amongst us to get the right thing?

n our 2 bedroomed apartment were giving bad wi fi reception.Asked OCTOTEL to put router in what I deemed the optimum position f or good voberaage hey declined demurred. Signed off reluctantly that the siting was no good.Their techies were good.I wrote a contract cancellation e mail o men